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NEW QUESTION # 36
Which three statements are true regarding Financial Transaction creation algorithms?
Answer: A,D,E
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,Financial Transaction creation algorithmsgovern how financial transactions are generated and processed. The Oracle Utilities Customer to Meter Billing Guide specifies:
Statement C: "They control when a Financial Transaction's details are ready to be posted to the General Ledger." This is correct, as algorithms determine the timing of General Ledger (GL) posting based on transaction status.
Statement D: "They control if and how the General Ledger entries are created." This is also correct, as algorithms define whether GL entries are generated and the structure of those entries (e.g., debit/credit accounts).
Statement E: "They control how the current balance is affected." This is correct, as financial transactions directly impact the account's current balance, and algorithms dictate how these updates occur.
The other statements are incorrect:
Statement A: The payoff balance is typically managed by payment algorithms, not financial transaction creation algorithms.
Statement B: The sweeping of financial transactions onto a bill is controlled by bill completion processes, not financial transaction creation algorithms.
Thus, the correct answers areC,D, andE, as they align with the role of financial transaction creation algorithms.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Financial Transactions and General Ledger Oracle Utilities Customer to Meter Implementation Guide, Chapter: Financial Transaction Processing
NEW QUESTION # 37
An implementation can use agent-assisted process flows for processing start/stop/transfer service requests.
Which life-cycle state on a parent Customer Service Request business object should be used to process any prerequisites to starting service for processing start or transfer service requests?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,agent-assisted process flowsfor start, stop, or transfer service requests rely on theCustomer Service Request (CSR)business object to manage the lifecycle of the request. The Oracle Utilities Customer to Meter Configuration Guide specifies that theWaiting for Additional Actionslife- cycle state on a parent CSR is used to process any prerequisites to starting service for start or transfer service requests. This state indicates that the CSR is awaiting the completion of prerequisite tasks, such as field activities (e.g., meter installation), customer information updates, or verification of payment arrangements, before proceeding to activate the service.
TheWaiting for Additional Actionsstate is designed to pause the process flow, allowing the system or user to complete necessary actions while keeping the CSR active. Once all prerequisites are met (e.g., a field technician confirms meterinstallation), the CSR transitions to the next state, such as service activation. This ensures that all required conditions are fulfilled before service is started or transferred, preventing errors or incomplete setups.
The other options are incorrect for the following reasons:
Option A: Start Service Processingis not a standard life-cycle state in the CSR business object and does not apply.
Option C: Waiting for Completiontypically indicates that the CSR is in its final stages, awaiting finalization, not processing prerequisites.
Option D: Pendingis an initial state where the CSR is created but not yet actively processing prerequisites.
Option E: Start Service Set Upis not a defined state in the CSR lifecycle.
Practical Example:A customer requests to start electric service at a new premise. The parent CSR enters the Waiting for Additional Actionsstate while the system initiates a field activity to install a meter and a child CSR to verify the customer's credit history. Once the meter is installed and the credit check is complete, the CSR moves to the next state to activate the service agreement, ensuring all prerequisites are met.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that theWaiting for Additional Actionsstate is critical for coordinating complex service requests, as it allows the system to track and manage multiple dependencies, ensuring a smooth service initiation process.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Customer Service Request Lifecycle Oracle Utilities Customer to Meter Implementation Guide, Chapter: Service Request Processing Oracle Utilities Customer to Meter User Guide, Section: Service Start and Transfer Workflows
NEW QUESTION # 38
A bill is used to communicate changes in the financial obligations to a customer. For which entity is a bill produced?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, abillis generated to communicate financial obligations, such as charges for services consumed, to a customer. The Oracle UtilitiesCustomer to Meter Billing Guide explicitly states that bills are produced for anAccount. An account is the central entity that aggregates financial transactions, including charges from service agreements, and serves as the billing entity for a customer. The bill reflects the total financial obligations associated with the account for a specific billing period.
The other options are incorrect:
Option A: A service agreement defines the terms of service and generates bill segments, but the bill itself is produced for the account, not the service agreement.
Option B: A person represents an individual or business, but bills are not produced directly for persons; they are tied to accounts.
Option C: A landlord agreement manages service reversion preferences, not billing.
Option E: The term "Customer" is not a specific entity in the system; accounts are used to represent customers for billing purposes.
Thus, the correct answer isD, as bills are produced for accounts.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Bill Creation and Account Management Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Processes
NEW QUESTION # 39
Accounts are the entities for which bills are created. There must be at least one account for every customer.
What is the valid status for an account when the customer has moved out of all their properties and paid off all their debt?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anaccountis the entity used for billing and financial tracking, and every customer must have at least one account. When a customer moves out of all their properties and pays off all their debt, the account's status is updated to reflect that it is no longer active. The Oracle Utilities Customer to Meter Configuration Guide clearly states that the valid status for such an account isClosed. The "Closed" status indicates that the account has no outstanding balances, no active service agreements, and no further activity is expected, effectively terminating the account's lifecycle.
The process of closing an account typically involves stopping all service agreements, ensuring all financial obligations are settled (e.g., final bills paid), and updating the account status to "Closed." This status prevents any new transactions or services from being linked to the account, ensuring accurate financial reporting and system integrity.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the "Closed" status is a final state in the account lifecycle, used when the customer relationship is fully terminated. This is distinct from other statuses that reflect temporary or transitional states.
The other options are incorrect for the following reasons:
Option A: Account does not have a statusis incorrect, as all accounts in the system have a defined status to track their lifecycle.
Option B: Stoppedis not a standard account status; it may apply to service agreements but not accounts.
Option C: Inactiveindicates an account with no active services but potentially outstanding balances or future activity, not a fully settled account.
Option E: Pending Stopis a transitional status used when an account is in the process of being stopped, not when all debts are paid and services are terminated.
Practical Example:A customer moves out of their apartment, stops their electric and water services, and pays their final bills, resulting in a zero balance. The utility updates the account status to "Closed," preventing any new charges or services from being associated with the account. If the customer later returns as a new customer, a new account would be created rather than reactivating the closed one.
The Oracle Utilities Customer to Meter User Guide highlights that the "Closed" status is essential for managing customer churn, ensuring that inactive accounts are properly archived while maintaining historical data for audits or reporting.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Account Status Management Oracle Utilities Customer to Meter Implementation Guide, Chapter: Account Lifecycle Oracle Utilities Customer to Meter User Guide, Section: Managing Customer Accounts
NEW QUESTION # 40
Various records in Customer to Meter reference field and lookup values from their relevant application components. What is used to map similar field and lookup values between application components?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,Domain Value Mapsare used to map similar field and lookup values between different application components to ensure consistency and interoperability. The Oracle Utilities Customer to Meter Configuration Guide explains that Domain Value Maps define relationships between values in different domains, allowing the system to translate or align data across components (e.g., mapping a billing status code to a financial transaction code).
The other options are incorrect:
Option B: Master Configurations define global system settings, not value mappings.
Option C: Lookups define valid values for a field but do not map values between components.
Option D: Feature Configurations control system behavior, not value mappings.
Option E: Extendable Lookups allow customization of lookup values but do not handle mapping between components.
Thus, the correct answer isA, as Domain Value Maps are the mechanism for mapping values.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Domain Value Maps Oracle Utilities Customer to Meter Implementation Guide, Chapter: System Configuration
NEW QUESTION # 41
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