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The MB-230 exam is intended for professionals who have experience in implementing and configuring Dynamics 365 Customer Service solutions or those who are interested in pursuing a career in this field. MB-230 exam is also suitable for consultants, developers, and architects who want to expand their knowledge and capabilities in Microsoft Dynamics 365 Customer Service.

Microsoft MB-230 exam is designed for individuals who have a strong understanding of the customer service functionality within Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification is intended for functional consultants who work with Dynamics 365 Customer Service applications and are responsible for configuring, implementing, and supporting the application in customer environments.

Microsoft MB-230 Exam is an excellent opportunity for professionals who want to enhance their skills in customer service and become a certified Microsoft Dynamics 365 Customer Service Functional Consultant. Passing MB-230 exam not only validates a professional's expertise but also opens up new career opportunities in the field of customer service.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q150-Q155):

NEW QUESTION # 150
A computer repair company employs technicians. Some technicians fix hardware issues and some fix software issues.
A case is opened for each customer call. Technicians are sent to customers' homes when issues cannot be fixed over the phone. The company implements Dynamics 365 Customer Service and wants to start scheduling the technicians' in-person appointments.
The requirements for scheduling appointments are as follows:
Schedule an appointment with the technician who is located closest to a customer.
Schedule an appointment based on whether the issue is hardware or software.
The dispatcher who schedules appointments must not be able to configure the system.
You need to configure the system to meet the requirements.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/manage-security-roles
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-edit-service-csh

NEW QUESTION # 151
You need to choose which tools need to be created and configured to meet the following requirements.
Which tools should you configure? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 152
You create a canvas app to show trending results from a Power Virtual Agents chatbot.
The results must be viewable on the Dynamics 365 Customer Service workspace home page.
You need to add the survey results canvas app to the Customer Service workspace.
What should you do?

A. Add the canvas app to the sitemap
B. Share the canvas app
C. Add an iFRAME component to the main home page form and reference the canvas app name
D. Add the canvas app component to the main home page form and reference the canvas app name
E. Create a solution in the environment and add the canvas app to the solution

Answer: C

Explanation:
Explanation
https://nishantrana.me/2020/11/12/embedding-canvas-app-in-an-iframe-inside-dynamics-365/

NEW QUESTION # 153
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: For a new action named Ready for review, disable the As a business process flow action step option.
Does the solution meet the goal?

A. Yes
B. No

Answer: B

NEW QUESTION # 154
You need to ensure cases are handled correctly.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing

NEW QUESTION # 155
......

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New Microsoft MB-230 Study Notes - MB-230 New Real Exam

2025 New MB-230 Study Notes | The Best 100% Free MB-230 New Real Exam

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q150-Q155):

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