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NEW QUESTION # 90
An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the AI Specialist gather the necessary data for the prompt template?
Answer: B
Explanation:
To gather the necessary data for populating the Latest Opportunities Summary custom field on the Account object with information from the three most recently opened opportunities, the AI Specialist should create a flow. A flow can be configured to query and retrieve the required opportunity records based on criteria such as their open date. Once the flow has gathered the necessary data, it can be used in a prompt template or other automation processes to populate the custom field on the Account record.
Option A is correct because creating a flow allows for dynamic data retrieval and control over the logic for selecting the most recent opportunities.
Option B and Option C do not provide sufficient control or data retrieval capabilities needed for this scenario.
Reference:
Salesforce Flow Documentation: https://help.salesforce.com/s/articleView?id=sf.flow.htm
NEW QUESTION # 91
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?
Answer: B
Explanation:
In this scenario, theEinstein Copilotcapability that best helps the agent is its ability toexecute tasks based on available actionsandanswer questionsusing data from Knowledge articles. Einstein Copilot can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow.
This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs.
The other options are incorrect:
* Brefers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles.
* Cfocuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures.
References:
* Salesforce Documentation onEinstein Copilot
* Trailhead Module onEinstein for Service
NEW QUESTION # 92
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not beapplicable for Einstein AI todraft accurate email responses.
Which solution should UC use to ensure Einstein AI can draft responsesfrom a defined data source?
Answer: C
Explanation:
Service AI Groundingis the solution thatUniversal Containersshould use to ensureEinstein AIdrafts responses based on a well-defined data source. Service AI Grounding allows the AI model to be anchored in specific, relevant data sources, ensuring that any AI-generated responses (e.g., email replies) are accurate, relevant, and drawn from up-to-date information, such asKnowledge articlesorcases.
Given that UC has legacy fields and outdated data, Service AI Grounding ensures that only the valid and applicable data is used by Einstein AI to craft responses. This helps improve the relevance of responses and avoids inaccuracies caused by outdated or irrelevant fields.
Work SummariesandService Repliesare useful features but do not address the need for grounding AI outputs in specific, current data sources likeService AI Groundingdoes.
For more details, you can refer to Salesforce'sService AI Grounding documentationfor managing AI- generated content based on accurate data sources.
NEW QUESTION # 93
What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?
Answer: A
NEW QUESTION # 94
The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.
Which AI capability should the team use?
Answer: B
Explanation:
The sales team at a hotel resort wants to generate a guest summary about guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They require the summary to be available only on the contact record page.
Solution:
Use Prompt Builder to create a prompt template that generates the desired summary and displays it on the contact record page.
Prompt Builder:
Purpose: Allows the creation of custom prompt templates that leverage AI to generate content based on Salesforce data.
Functionality:
Field Generation Templates: Can be used to populate fields on records with AI-generated summaries.
Customization: Enables the AI Specialist to design prompts that utilize data from the guest profiles to produce personalized summaries and recommendations.
Relevance to the Use Case:
The sales team wants the summary to be available on the contact record page, which aligns with the capabilities of Prompt Builder to generate and display content on specific record pages.
Implementation Steps:
Create a Field Generation Prompt Template:
Use Prompt Builder to create a new prompt template of type Field Generation.
Design the prompt to instruct the AI to generate a summary based on the guest's interests and activity preferences.
Include Relevant Data:
Use merge fields to include data from the guest profile in the prompt.
Ensure that the prompt accesses the necessary fields to generate accurate recommendations.
Configure the Contact Page Layout:
Add the field that will display the AI-generated summary to the contact record page layout.
Ensure that the field is only visible where appropriate, adhering to the requirement of availability only on the contact record page.
Why Not Einstein Copilot or Model Builder:
Option A (Einstein Copilot):
Purpose: Einstein Copilot is a conversational AI assistant designed to interact with users through natural language.
Mismatch with Requirements:
The team wants a static summary displayed on the contact record page, not an interactive conversational experience.
Option C (Model Builder):
Purpose: Model Builder is used to create custom AI models for predictions and classifications.
Inapplicability:
Building a custom model is unnecessary for generating text summaries based on existing data.
Model Builder does not directly provide functionality to generate and display summaries on record pages.
Reference:
Salesforce AI Specialist Documentation - Prompt Builder Overview:
Provides an introduction to Prompt Builder and its capabilities.
Salesforce Help - Creating Field Generation Prompt Templates:
Guides on creating prompt templates that generate content for fields on records.
Salesforce Trailhead - Customize AI Content with Prompt Builder:
Offers hands-on experience in building and customizing prompt templates.
Conclusion:
By utilizing Prompt Builder, the sales team can create a customized prompt template that generates personalized guest summaries and recommendations based on activity preferences. This solution meets the requirement of displaying the summary only on the contact record page, enhancing the team's ability to engage with guests effectively.
NEW QUESTION # 95
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